Burntwood Lodge

Updated 24 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by two inspectors.

Service and service type

Burntwood Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with one person who used the service and three relatives about their experience of the care provided. We spoke with three members of staff including the registered manager. We observed care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included three people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We received feedback from four professionals who had visited the service.

Updated 24 October 2019

About the service

Burntwood Lodge is a residential care home providing personal and nursing care to six people with a learning disability. The service accommodates everyone in one converted house.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

At the time of our inspection, six people were living at the service.

People’s experience of using this service and what we found

People were well cared for by staff who had a good knowledge of them and knew how they communicated individually. People were given the opportunity to engage in activities and pastimes of their choice, as well as access external pursuits, such as attending a day centre or going on holiday.

People lived in an environment that was suitable for them, clean and hygienic and checked for its safety. People’s care was responsive to their needs and staff’s knowledge of people was evident in the way they provided care and attention.

People were kept safe as staff were aware of how to report concerns and followed guidance in care plans in relation to any risks to people. People received the medicines they required and healthcare professional input was sought and provided to help ensure people stayed healthy.

People were provided with sufficient food and drink to keep them well-nourished and people were supported and encouraged to make their own decisions about their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives and professionals gave positive feedback about the service, telling us it was well managed and they were asked for their views or their guidance was followed. The registered manager ensured they engaged with professionals outside of the service to learn new ways to maintain the good level of care as well as improve the service for the people living there.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published 27 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.