We carried out a review of the data available to us about Integrated Kare Solutions Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Integrated Kare Solutions Limited, you can give feedback on this service.
Integrated Kare Solutions Limited is a domiciliary care service providing personal care to people living in their own homes. At the time of inspection, the service was providing care to three people.
People’s experience of using this service and what we found
People and their relatives told us they felt safe with the staff who visited them and they had trust in the management. Staff had received training in adult safeguarding and were confident that if they raised a concern to the registered manager it would be dealt with appropriately.
People and their relatives said staff were kind and caring. They said they were treated with dignity and staff promoted their independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received an initial care needs assessment which formed part of the person-centred care plan. People and their relatives told us they were involved in their care planning and were always offered choice. They told us staff were respectful of the person’s cultural needs and were polite. People and their relatives appreciated receiving care from the same staff group and told us staff never missed a call and usually arrived at their preferred time.
The service had a safe recruitment process in place and new staff followed an induction programme. Staff were experienced and people told us staff were skilful. The registered manager carried out regular staff supervisions and observational assessments to ensure staff were competent.
Staff had received infection prevention and control training including donning and doffing of personal protective equipment (PPE). People confirmed staff wore PPE and the registered manager conducted spot checks to ensure staff were wearing PPE correctly. The service followed government guidelines in relation to the COVID-19 virus pandemic and carried out risk assessments to mitigate risks.
The registered manager promoted an open and honest culture and led by example. Staff told us they felt valued and supported by the registered manager. The registered manager carried out regular audits as part of the service’s quality assurance process. People and their relatives told us the registered manager contacted them regularly either by telephone or visits to gain feedback on the service being provided.
The registered manager spoke enthusiastically about the service and future development. Staff told us the registered manager expected a high standard of care and they spoke positively about working for the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 9 March 2020 and this is the first inspection.
Why we inspected
This was a planned inspection of a new service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.