We carried out a review of the data available to us about Carr Bank House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Carr Bank House, you can give feedback on this service.
Carr Bank House is a residential care home providing personal care to 11 people with mental health needs. The service can support up to 14 people.
The home consists of two adjoining properties that have been adapted to form a large house. Each person had their own room, with four rooms having en-suite facilities and the other rooms sharing bathing facilities.
This was the first inspection at Carr Bank House since they had re-registered with the Care Quality Commission in April 2020. This was due to a change in the legal structure for the provider. The registered manager, nominated individual and the staff team remained the same. The nominated individual is responsible for supervising the management of the service on behalf of the provider. Since being re-registered a new registered manager has been employed at the service.
People’s experience of using this service and what we found
People said they liked living at Carr Bank House and liked the staff team. People were encouraged to complete tasks themselves. People were asked what they thought about living at the service each month during a discussion with their keyworker.
Care files contained the information staff needed to meet people’s support needs. The risks people may face had been identified and guidance provided to manage these risks. We have made a recommendation for ensuring all of people’s needs are captured in people’s care plans.
People received their medicines as prescribed and were supported to maintain their health and nutrition. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff said they felt well supported by the management team and could ask for support if they needed to. Training had increased, with staff completing refresher training. Regular supervision meetings were held. Staff were safely recruited and completed an induction prior to supporting people on their own.
A quality assurance system was in place, with actions taken where issues were found. The provider had oversight of the service through regular meetings with the registered manager. This was to be strengthened with a formal audit of key areas each month by one of the provider’s directors.
A programme of refurbishment and redecorating had started, with more improvements planned. The home was clean throughout and government guidelines for COVID-19 were being followed, including the use of masks.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 23 May 2018.
Why we inspected
This was a planned inspection to provide a rating for the re-registered service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.