Background to this inspection
Updated
8 January 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection team consisted of two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
The Haven is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The manager of the home had submitted their application to register with the Care Quality Commission. Once the registration is completed, they and the provider will be legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with eight people who used the service and one relative about their experience of the care provided. We spoke with five members of staff including the area manager, manager, senior care worker, care workers and the cook.
We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at a variety of records relating to the management of the service, including policies and procedures.
After the inspection
We looked at training data and quality assurance records.
Updated
8 January 2022
About the service
The Haven is a residential care home providing personal care for up to 36 people aged 65 and over. At the time of the inspection there were 23 people living at the home. The care home is in a purpose-built single-story building.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s care plans contained all the information needed to ensure staff were aware of people’s care needs. In addition, any risks to people were identified and care was planned to keep people safe. People were supported to access healthcare advice and support when they were unwell and to attend any appointments,
There were enough staff to meet people’s needs safely and in a timely manner. The provider had completed pre-employment checks on staff to ensure they were honest and trustworthy. Training was provided to ensure staff had the skills needed to provide safe effective care to people.
Medicines were available to people when needed and stored safely. The manager took action to improve recording of medicines administration when concerns were found.
The home was well presented and maintained to a high standard. Infection control processes were in place and the home was cleaned effectively to reduce the risk of infection.
Audits were in place to monitor the quality and safety of the care provided. In addition, the views of people living at the home and their relatives were used to drive improvements in the care provided.
People were happy to raise concerns and were confident that the provider would take action to resolve any issues.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 March 2020 and this was the first inspection.
Why we inspected
This was a planned inspection based on the registration date of the service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.