We carried out a review of the data available to us about Willow Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Willow Court, you can give feedback on this service.
Willow Court is a domiciliary care service that provides personal care and support to people living at Willow Court. Willow Court is an extra care housing service. Willow Court consists of 60 self-contained apartments, which includes 12 two-bedroom apartments and 48 one-bedroom apartments. Staff provided personal care and support to 20 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidance to prevent the spread of infection and gave people their medicines safely.
People liked the staff that cared for them. Staff were kind and caring and made sure people’s privacy and dignity was respected. People, and their relatives were involved in making decisions on the care they wanted. Their preference for how staff delivered their care was recorded in their care plans.
Staff received training, supervision and support so that they could do their job well. Staff enjoyed working at Willow Court and told us that they would be happy to have a member of their family receiving the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems to monitor how well the service was running were carried out. Complaints and concerns were followed up to make sure action was taken to rectify the issue. People were asked their view of the service and action was taken to change any areas they were not happy with.
The service was well managed by a registered manager. The registered manager was passionate about giving people a high-quality service and ensuring that staff were supported and skilled to deliver the service effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 March 2020 and this is the first inspection.
Why we inspected
This is the first inspection since the new provider registered with the CQC on 31 March 2020.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.