SeaView Care Home

Updated 3 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 3 February 2022 and was unannounced.

Updated 3 March 2022

About the service

SeaView Care Home is a residential care home providing personal care to up to 25 older people, some of whom are living with dementia. At the time of the inspection, 25 people lived at the service.

People’s experience of using this service and what we found

People had complete confidence in the care that was provided and told us they felt safe. The service was exceptionally responsive to people's health and social needs. People received extremely person-centred care and support and remained actively involved in the local community. Life goals and wishes were made achievable by a dedicated team of staff. Activities, events and simulation was led by people.

The registered manager and staff went above and beyond to ensure people experience dignified care at the end of their lives. Relationships and collaborative working with other professionals meant people’s last wishes were achieved.

The registered manager operated safe recruitment processes to ensure only suitable staff were employed. Staff were provided with a high level of training to ensure they had the skills and knowledge to carry out their roles. Staff told us they felt valued, listened to and respected by a proactive registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the last restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were clearly at the heart of the service and fully involved in any decisions made.

A variety of nutritious meals were provided, and consideration given to the support people required with meals to ensure this was managed in a dignified way. Feedback on all areas of the service was regularly requested from people, relatives, staff and professionals. The feedback was used to continuously improve the service.

Robust systems were in place to monitor the safety and quality of the service provided. The registered manager was passionate about ensuring people received the best possible care whilst living fulfilled lives. They were an active part of the local community and participated in ongoing work to improve health and social care throughout the borough.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 15 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.