Archived: Care4ocus Health

Care4ocus Health is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of different abilities. The services they provide include personal care and medicines support. At the time of inspection, the service provided care to twenty people who received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service:

People and relatives were satisfied with the care and services provided by the service. They spoke positively about the caring attitude and empathy shown by care staff. People felt safe in the presence of care workers. They were complimentary about how the service was managed and told us that care staff were caring, kind and respectful. People’s privacy, dignity and independence was respected and promoted.

Staff were also positive about the culture and ethos of the service. Staff told us they felt valued working at the service and there was a high level of job satisfaction.

Appropriate medicines management and administration processes were in place.

People were protected from abuse. Staff had received training on how to safeguard people and were aware of the procedure to follow if they suspected that people were subject to abuse.

Risks associated with people's care were assessed and monitored. Assessments were person centred and care was responsive to people's needs. Care plans provided staff with the information to manage the identified risks.

Recruitment processes ensured that care staff assessed as safe to work with vulnerable people were employed.

Staff followed infection prevention and control guidance to minimise risks related to the spread of infection.

There was an established staff team that was motivated and well trained to carry out their roles effectively. Staff were knowledgeable and competent to carry out their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans were up to date and reviewed on a regular basis. Care staff supported people in line with their wishes.

There was a complaints policy and procedure in place. Management were open and transparent throughout the inspection and responded to any requests positively.

Staff told us they were well supported by management. They were confident that management would listen and address any concerns if they raised them.

Management monitored various aspects of the quality of the services through regular comprehensive audits and checks.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The service was registered with us on 16 April 2020 and this is the first inspection.

Why we inspected:

This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.

The inspection was prompted because the service has not had an inspection and a rating since it was first registered with us.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.