- GP practice
Cranford Medical Centre
Report from 5 September 2024 assessment
Contents
Ratings
Our view of the service
Cranford Medical Centre is registered with CQC to deliver the Regulated Activities of diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder, or injury. The practice is situated within the North West London integrated care system (ICS) and delivers General Medical Services (GMS) to a patient population of about 7,567 patients within the London Borough of Hounslow. This is part of a contract held with NHS England. The practice is part of a wider Great West Road Primary Care Network (PCN) of eight practices. The practice was made up of one principal GP, four sessional GP's, one clinical pharmacist, one physician associate, one practice nurse and two health care assistants. The GPs were supported at the practice by a team of reception/administration staff. There was a practice manager and deputy manager. The practice was open between 8 am to 6.30 pm Monday to Friday. The practice offered a range of appointment types including book-on-the-day, advance appointments and home visits. Our last inspection of the practice was carried out on 27 April 2022. The practice was rated requires improvement overall, with a breach of Regulation 12 Safe care and treatment. We conducted this assessment to follow up on breaches of Regulation 12 Safe care and treatment. We assessed all quality statements across safe, effective, caring, responsive, and well-led key questions. At this assessment, we found there was a strong focus on safety and saw managers investigated concerns appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. The provider had clear and effective governance systems, which staff regularly reviewed.
People's experience of this service
Recent survey results, including from the GP patient survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as implementing a new telephone system at the practice. People we interviewed during the assessment had some negative feedback mainly relating to access and not seeing the same GP at each visit, however people were generally satisfied with the service and told us staff were friendly and helpful.