29 March 2023
During an inspection looking at part of the service
Dovehaven Lodge is a residential home providing personal and nursing care for up to112 people. In 4 separate single story units with enclosed gardens. One unit provided specialist support for male residents only. At the time of inspection there were 99 people living in the home.
People's experience of using this service and what we found
People had not always been supported by enough suitably trained staff. Staff deployed to support people who may present a risk to themselves or others had not received suitable training. However, the training had been planned and the provider was negotiating with commissioners to ensure information about people's needs was accurate prior to admission. We have made a recommendation about this in the safe domain of this report.
People were supported by staff who understood and followed the providers' safeguarding policies and procedures. Relatives praised the quality of the staff and were confident their relations were safe.
People were supported to manage risks in their daily lives because the provider had an effective system in place to analyse incidents and minimise the risk of reoccurrence.
People's relatives and staff had mixed views about how well the service was managed. On the male only unit, relatives and staff felt very confident the management of the service was good. On other units some relatives and staff felt management could be improved.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good, (Published 4 November 2022). At this inspection this has remained the same.
Why we inspected
We received concerns in relation to staffing and the quality of care. As a result, we undertook a focused inspection to review the key questions of Safe and Well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
Recommendations
We have made a recommendation in relation to staffing.
We found evidence the provider needed to improve. Please see the safe domain of this report.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Dovehaven Lodge on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.