We carried out a review of the data available to us about Sarah's Carers (Suffolk) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sarah's Carers (Suffolk), you can give feedback on this service.
Sarah's Carers Suffolk is a domiciliary care agency providing personal care to 54 people. The service provides support to older people and those living with dementia in their own homes, as well as a ‘live in carer’ service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe and well cared for by the staff that visited them. A person told us, “I do feel safe, they are all really lovely [care staff] who come out and they get on with their job - that’s the main thing.”
There were sufficient staff to ensure people received their care as planned. One member of staff told us, “I do have some [people] that I see on a more regular basis. In my opinion having regular [care] benefits both the [person] and the carer as it enables continuity of care and enables me to build a good relationship with the [person] and builds on trust.”
Staff were recruited safely and received regular training and competency assessments. Medicines were managed safely, and staff were appropriately trained.
Staff respected people's diverse needs and treated them with privacy and dignity. People spoke highly of the care they received. One person said, “The care staff are so caring, I’ve only got to ask them for something, and they do it.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well-led by a management team who were passionate about delivering quality care and achieving the best possible outcomes for people. People, relatives and staff spoke positively about the leadership of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous premises was Good, published on 4 January 2018.
Why we inspected
This service had not previously been inspected, under this current address and registration, and we wanted to check that people were receiving safe care and support.