Springfield House Nursing Home

Updated 21 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Springfield House Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included information we had received from the public and notifications. A notification is information about events that by law the registered persons should tell us about. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

During our inspection we spoke with six people who used the service and two relatives. We also spoke with two members of care staff, a nurse and the registered manager. We did this to gain people's views about their care and to check that standards of care were being met.

We looked at care records for four people. We checked the care they received matched the information in their records. We also looked at records relating to the management of the service, including audits carried out within the home.

Updated 21 February 2020

Springfield House Nursing Home is a care home providing personal care and accommodation to 24 older people. Care is provided on one floor with bedrooms and communal areas available. Some of the people are living with dementia. The service can support up to 36 people.

People received safe care. There were enough suitably trained staff to support people in a safe way. Individual risks to people were considered and reviewed. When people received medicines, they were administered as prescribed. Infection control procedures were followed in the home and the environment was clean and maintained. Staff understood about safeguarding procedures and when people may be at risk of potential harm.

The service continued to be effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. People had access to health professionals when needed. Their dietary needs were considered, and people enjoyed the food and the choices they were offered. The home had been adapted to consider people’s needs.

People were treated in a kind and caring way and they were happy with the support they received from the staff. People’s privacy and dignity was considered and maintained. They were encouraged to make choices and remain independent.

People continued to receive responsive care. People's needs were assessed and considered. People’s preferences were also considered, and they received support based on these needs. When people needed support or adaptions to communicate this had been assessed. There were activities in the home for people to participate in, which they enjoyed. There was a complaints policy in the home.

The home continued to be well led. There were systems in place to monitor the quality within the home and drive improvements when needed. Staff felt supported and listened to by the management team. Feedback was sought from people and relatives who used the service.

People's experience of using this service and what we found

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (Published 08 August 2017)

Why we inspected

This was a planned inspection based on the previous rating.