About the service South Park Care Home is a residential care home providing personal and nursing care to 42 people aged 65 and over at the time of the inspection. The service can support up to 80 people. It is separated into two units, one provides nursing care and the other specialises in providing care to people living with dementia.
People’s experience of using this service and what we found
We received mixed feedback from relatives about communication from the service. The registered manager and the provider had addressed this and implemented systems to ensure relatives felt communicated with.
People were happy living at the service and told us that staff were kind and caring. Risk to people was assessed and managed appropriately. People were safeguarded from the risk of abuse. Medicines were safely managed by staff. Regular audits were completed to monitor, maintain and improve medicines management.
Staff followed safe infection, prevention and control practices. The required Personal Protective Equipment (PPE) was available. Training had been delivered to ensure staff used PPE correctly to prevent the spread of infection and keep people safe.
Within the context of the Covid-19 infection risk, people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported best practice.
The registered manager had invested time in empowering staff and creating an open and transparent service. Quality assurance systems in place monitored the service effectively and supported to drive improvements. Lessons learnt were used as learning opportunities to continuously develop the service.
For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service under the previous provider was good (published 20 November 2019). The service was then inspected in July 2020 and not rated (published 01 September 2020).
Why we inspected
We received concerns in relation to the management of engagement at the service. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has not changed based on the findings at this inspection.
We found no evidence during this inspection that people were at risk of harm. The provider has implemented additional systems to support the service to improve. Please see the safe and well-led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for South Park Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.