Updated 21 February 2024
Date of assessment 12 March to 5 April 2024. Clement Court is a care home providing personal and nursing care to up to 80 people. The home was split between two floors, each with their own communal facilities. The service provides support to younger and older people who may be living with dementia or have a physical disability. At the time of our inspection there were 75 people using the service. Clement Court was last rated good (published 23 June 2022). The report was published following the Care Quality Commission’s (CQC) old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the CQC new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 12 and 13 March 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at 11 quality statements; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Infection prevention and control; Medicines optimisation; Delivering evidence-based care and treatment; Capable, compassionate, and inclusive leaders; Governance, management and sustainability; Partnership and communities; and Learning, improvement and innovation. We assessed some but not all quality statements at this visit which means we use the ratings from the previous inspection to rate the key questions of safe, effective, and well-led. We have not assessed any quality statements under caring and responsive, so the rating judgement for this has not changed since our last inspection. We have identified breaches of regulation in relation to safe care and treatment, including medicines management and the assessing and management of risk, and good governance. We will ask for an action plan from the provider about how they will address shortfalls.