17 November 2020
During an inspection looking at part of the service
We found the following examples of good practice.
People who moved to the home were accommodated in rooms where window visits could take place, whenever possible. This meant that people who were self-isolating could maintain relationships safely whilst settling in to their new environment.
People who had tested positive for COVID-19 were being supported by a specific carer who also ensured their room was clean. The senior housekeeper had developed detailed cleaning schedules for the care staff to support with this task and help minimise the spread of infection.
The provider had developed visiting risk assessments and care plans for people. This meant that people's individual support needs had been considered for when loved ones were able to visit in the future.
Staff were observed wearing personal protective equipment (PPE) correctly and were able to explain how this was used in line with current guidance.
Further information is in the detailed findings below.