Archived: Shangton

The service had a new management structure and procedures following a merger with another provider during the summer of 2013.

We spoke with one of the eleven people who used the service at the time of our inspection. Like several of the other people they had lived at Shangton for over 20 years. They told us, "I like living here. I feel involved in decisions about how staff support me. They encourage me with my hobbies and interests. I make my own drinks and snacks. I have the freedom to go anywhere I like."

The service was helping people to achieve their aims of progressing towards supported living in their own flats by supporting them to maintain and develop life skills.

Staff had received relevant training and support to be abe to support people who used the service.

Monitoring of activities such as monthly meetings between care workers and people using the service had lapsed and had become less frequent but the situation had improved and consolidated from September 2013. Other monitoring activity, most notably regular weighing of people and checks that medications were kept at the correct temperature had also lapsed but both those areas were being addressed at the time of our inspection.