24 September 2013
During a routine inspection
The people and relatives we spoke with told us that they were happy and satisfied with the service being provided. They told us, "It's superb" and "I am happy."
We saw that people had support plans and risk assessments in place that contained person centred information to assist staff with meeting people's care and support needs.
We found that robust recruitment processes were in place to ensure that staff employed by the provider were suitable to work with vulnerable people.
We saw that there were processes in place for monitoring and assessing the quality of the service provided for people which included seeking their views.
We found that confidential information relating to people that used the service and staff was stored securely.