Sensiway Care Services

Updated 17 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was undertaken by 2 inspectors.

Service and service type

Sensiway Care Service is a domiciliary care agency. It provides personal care to people living in their own houses, flats and specialist housing in Derby and Derbyshire. The provider is responsible for supervising day to day management of the service and there is no additional requirement to have a registered manager. The provider is legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 2 working days’ notice of the inspection. This was because we needed to be sure that a member of the management team would be in the office to support the inspection. Inspection activity started on 10 January 2023 and ended on 20 January 2023. We visited the office location on 12 January 2023.

What we did before the inspection

We did not ask the provider to send us a Provider Information Return prior to this inspection. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. However, we offered the registered manager the opportunity to share information they felt relevant with us at this inspection.

The inspection was informed by other information we had received from and about the service. This included feedback from the local authority and notifications from the provider. A notification is information about important events, which the provider is required to send us by law. We used all this information to plan our inspection.

During the inspection

We reviewed recent written feedback from the person using the service and their relative. We looked the person’s care records to check that the care they received matched the information in their records. We reviewed all staff files to see how staff were recruited and looked at training records. We looked at the systems the provider had in place to ensure the quality of the service was continuously monitored and reviewed to drive improvement. We also received feedback from staff that worked at the service.

After the inspection

We spoke on the telephone with the relative of the person that used the service to get their views and to all of the staff team that supported the person.

Updated 17 February 2023

About the service

Sensiway Care Services is a domiciliary care service. It provides care for people living in their own houses and flats. People are supported in their own homes so that they can live as independently as possible. CQC regulates the personal care and support. Only 1 person was using the service at the time of the inspection and they were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The person was protected as recruitment checks were in place. The person received the support they needed as there was enough staff to provide care to them as planned and risks were managed, including for risks associated with infection and COVID-19.

The person was supported by trained staff and care records reflected the support they received. Systems and processes to assess and monitor the service were effectively operated, to enable continuous monitor and improve the service for the person.

The person’s views were respected and acted upon. Complaints were addressed and feedback was sought from the person and their family, including involvement in decisions relating to their care. The provider ensured lessons were learnt from the improvements identified at the last inspection and a business contingency plan was in place.

The person was supported to keep safe as staff were trained on how to protect them from abuse and understood the procedure to follow to report concerns. Recent feedback from the person and their relative confirmed they found the staff caring and friendly.

Systems and processes supported the person’s safety. . The person’s needs were assessed and monitored on an ongoing basis. The person was supported by trained staff to take their medicines and access health care professionals when needed to support their well-being.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was inadequate (published 2 September 2022) and there were breaches of regulation. Specific areas of regulation 12 and 17 and 19 were not being met at the last inspection and warning notices were issued. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations and the warning notices had been met.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

The overall rating for the service has changed from inadequate to good based on the findings of this inspection. This means the provider is no longer in special measures.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.