About the service Langley Park care home is a residential care home providing personal care to 45 people aged 65 and over at the time of the inspection. The service can support up to 46 people.
People’s experience of using this service and what we found
People felt safe and secure living in the home. People and their relatives were happy with the service and had good relationships with staff members. There was a warm and welcoming atmosphere.
There were enough staff to meet people's needs. Safe recruitment procedures were followed. Medicines were managed effectively. Staff followed infection prevention and control guidelines. Improvements to the décor had recently been made and more were planned. The premises were clean and tidy.
Staff sought people's consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives told us staff were kind and caring and the standard of care was high. Staff treated people with respect and supported them to make decisions about the support they received.
People received personalised care that was responsive to their needs and preferences. Staff knew people's needs well. People and relatives knew how to raise concerns. There was a range of activities for people to enjoy.
People and relatives felt the service was well managed. An effective quality assurance process was in place. People and relatives were regularly consulted about the quality of the service via meetings and surveys. There was a positive culture and ethos at the service which was driven by the registered manager and deputy manager. The registered manager led by example and actively promoted responsive care which improved people's quality of life.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service under the previous provider was good (published 17 April 2020). This was the first inspection of this service since it has been operated by Marton Care Homes Ltd.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.