Audley Care Nightingale

Updated 19 November 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. The service provides support to people living in a retirement village with purpose-built single household accommodation on a shared site as well as in the local community.

Notice of inspection

We gave the service a short period of notice of the inspection. This was because it is a small service and we needed to be sure that the provider or acting manager would be in the office to support the inspection.

What we did before the inspection

We reviewed the information we held about the service including any feedback from the local authority and notifications of significant events the provider had sent to us. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used this information to plan our inspection.

During the inspection

We spoke with three people using the service, the acting manager, the care operations manager and one staff member. We reviewed the care records for three people using the service and four staff files in relation to recruitment, training and supervision. We also looked at a range of records relating to the management of the service.

After the inspection

We received feedback via email from one staff member. We continued to seek clarification from the provider to validate evidence found.

Updated 19 November 2021

About the service

Audley Care Nightingale is a domiciliary care service supporting people living in a purpose-built retirement village, as well as in the local community.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, three people were receiving personal care.

People’s experience of using this service and what we found

People using the service told us they were happy with the service provided and would recommend the service to others. They said they were supported by familiar staff who understood how to keep them safe and were caring and respectful towards them.

We found people using the service were supported by staff who were recruited safely, had appropriate training and were well supported by the management team.

People were kept safe and protected against the risk of avoidable harm and abuse. They received continuity of care from a small group of staff who were familiar with their support needs. Staff treated people with dignity and upheld their right to privacy.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s care was planned around their wishes, preferences and needs. People and their representatives understood how to complain. They were confident that, if they contacted the office, the management team would respond to them promptly and resolve their concern.

Systems were in place to monitor the quality of care people received as well as their satisfaction with it. People, relatives and staff were encouraged to share their feedback.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of this service.

Why we inspected

This service was registered with us in May 2020 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.