Updated 29 April 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This consisted of one inspector and an interpreter.
Service and service type
Kemkare Limited is a domiciliary care agency. It provides personal care to people living in their own homes.
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 72 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 9 March 2022 and ended on 30 March 2022. We requested a range of policies and procedures that were sent to us by the provider between 9 and 11 March 2022. We visited the office location on 10 March 2022 to see the registered manager and to review records related to the service. We made calls to two people’s relatives and care workers between 15 March and 28 March 2022.
What we did before the inspection
We reviewed information we had received about the service since they were registered. We used the information the provider sent us in the provider information return, which was submitted to us on 9 July 2021. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We also contacted the local authority commissioning team. We used all of this information to plan our inspection.
During the inspection
We reviewed a range of records related to two people’s care and support. This included care plans, risk assessments, medicines records and daily communication logs. We reviewed three staff files in relation to recruitment, training and supervision. We also reviewed records related to the management of the service, which included a training matrix and a range of quality assurance checks.
We spoke with four staff members. This included the registered manager and three care workers.
We made calls to both relatives as people were unable to fully communicate with us over the telephone. We were supported with an interpreter for one call to ensure the relative could be fully involved.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at further records related to the management of the service, which included minutes of team meetings and information related to people’s care and support. We also spoke with a health and social care professional who had experience of working with the service.
We provided formal feedback to the registered manager on 30 March 2022 via telephone and email.