Updated 11 December 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was completed by one inspector.
Service and service type
This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 24 hours' notice of the inspection. This was because we needed to be sure that the provider's representative or registered manager would be in the office to support the inspection.
Inspection activity started on 26 October 2021 and ended on 05 November 2021. We visited the office location on 26 October 2021 and 05 November 2021.
What we did before the inspection
We requested feedback from the local authority safeguarding and contract teams. We looked at information sent to us since the service registered such as notifications about accidents, incidents and safeguarding alerts. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We visited the office twice and spoke with 10 members of staff including the senior management team, registered manager, client services manager and five care staff. We spoke with two people who used the service over the telephone.
We reviewed a range of records. This included two people’s care records and medication records. We looked at two staff files in relation to recruitment and induction. A variety of records relating to the management of the service, including staff rotas, training and supervision information, and records used to monitor the quality and safety of the service.
After the inspection
We continued to review evidence from the inspection including infection prevention and control and staff wellbeing information.