We carried out a review of the data available to us about Greenlane House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Greenlane House, you can give feedback on this service.
Greenlane House is a residential care home providing personal care for up to 28 people. The service provides support to mainly older people some of whom are living with dementia-related conditions. At the time of our inspection there were 22 people using the service.
People’s experience of using this service and what we found
People and relatives praised the friendly atmosphere in the home and described staff as helpful and kind. The home had a warm and welcoming culture. Staff were engaging with people.
People received individualised support that matched their personal preferences. There was a good range of activities and engagement in the local community to support people’s social inclusion.
There were enough staff to assist people. People’s needs were assessed to make sure their care could be provided by this service. Staff were very knowledgeable about each person and how they wanted to be supported.
People said the meals were nice and they got enough to eat and drink. People had good input from other care services to support their health needs. Staff provided sensitive and compassionate care to people when they reached the end stages of their lives.
People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.
The home was clean and comfortable. The provider had sufficient equipment and screening to reduce the spread of COVID-19.
Relatives said staff had kept them well-informed throughout the pandemic and during a recent outbreak. The home had good working relationships with local health and social care agencies to support the needs and well-being of the people who live there.
The provider carried out checks of the quality and safety of the service. We have made a recommendation about monitoring any identified actions until they are addressed.
The provider and management team were open and approachable. The provider was committed to improvement and a refurbishment programme was taking place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 June 2020 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 6 September 2018.
Why we inspected
This was a planned inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.