Edith Healthcare Wolverhampton

Edith Healthcare Wolverhampton Limited provides personal care to older people living in their own homes. There were 29 people using the service at the time of our inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

There was no system in place to monitor the calls people received including the times of these. People and relatives raised concerns to us about this. People's medicines were not individually recorded on records. The systems in place had not identified these concerns.

People were not always supported by regular care staff and they were not always aware of who would be offering the support. People and relatives raised concerns that staff did not always know how to support them.

Individual risks to people were considered. People were protected from potential harm when concerns had been identified. Infection control procedures were followed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There was some evidence that lessons were learnt when things went wrong.

People received support from staff who had received training. Staff’s suitability to work with people in their homes was checked before they started employment.

People were happy with the staff that supported them and found them to be caring. People’s privacy and dignity was considered and maintained. They were encouraged to make choices and remain independent.

People’s preferences including their likes and dislikes, were considered, and they received support based on these needs. Peoples’ communication was considered. There was a complaint policy in place, which was followed when needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 26 June 2020 and this is the first inspection.

Why we inspected

We received concerns in relation to the care people received, including the timing and length of calls. As a result, we carried out a comprehensive inspection. We have found evidence that the provider needs to make improvements.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.