My Recovery Tameside

Our rating of this service stayed the same. We rated it as good because:

• My Recovery Tameside provided safe care. Both locations, Ashton and Hyde, where clients were seen were safe and clean. The number of clients on the caseload of the teams, and of individual members of staff, was not too high to prevent staff from giving each client the time they needed. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
• The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and with relevant services outside the organisation.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.
• The introduction of the criminal justice team had allowed managers and staff to show their talents in developing a new treatment program which had received recognition as good practice from the government department responsible for the funding.
• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.
• The service was well led, and the governance processes ensured that its procedures ran smoothly.

However:

• Not all staff used the electronic care recording in the same way when updating new information about clients.
• The service was still establishing its full range of face to face support groups, community engagement and volunteer opportunities following the COVID-19 pandemic.
• Not all policies were up to date. The induction policy and the medicines management policy were overdue for review.