We carried out a review of the data available to us about Leeds on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Leeds, you can give feedback on this service.
Leeds is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of our inspection, 4 people were receiving regulated activity. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using the service and what we found
There was oversight of the service through quality assurance systems however the action plan lacked details. We recommend the provider reviews and updates the action plan.
Systems were in place to help keep people safe. Staff were up to date with safeguarding training and there was a safeguarding tracker in place. There was enough staff and staff had enough time to complete care. People received their medicines as prescribed.
People's needs were assessed and documented clearly in care plans. Care plans included information relating to people's capacity. Staff were provided with support through training, supervision and competency checks. Staff were up to date with training. The provider worked with other agencies such as social services, district nurses and the GP.
Feedback about the care was positive. Staff respected people's privacy and dignity. People were supported to make decisions about their care, and this was well documented. The provider collected feedback and included family members where appropriate in care decisions.
People's care was reviewed to ensure care remained appropriate. Records of daily care followed the care plans. There was a complaints procedure and learning from complaints was shared with staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 10 June 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.