We carried out a review of the data available to us about Time For You on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Time For You, you can give feedback on this service.
Time For You PA services is a domiciliary care agency providing personal care to 7 people in their own homes. The service supports people living with autism, learning disabilities, and people living with acquired brain injuries.
At the time of the inspection the service was supporting 7 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported to remain safe whilst promoting their independence. Staff were aware of how to raise a safeguarding concern and had received training in this. Risks to people were assessed and detailed support plans were in place. People were looked after by staff who knew them well and understood their needs and potential risks to them.
There were enough staff to support people and staff were intentionally matched with people to ensure their personalities were a good fit. Medicines were managed safely and staff were appropriately trained. Good infection prevention and control procedures were in place and they were followed correctly by staff.
Lessons were learnt and shared with the team. Accidents and incidents were monitored, and actions were recorded. People knew how to make a complaint and actions taken following any complaints were recorded.
The assessment process was robust and was completed by two staff members and included several stages to ensure all information about the person was gathered. Staff understood people’s needs and information relating to their care. People knew how to make a complaint or raise a concern and felt confident that this would be taken forward, we saw that complaints were handled well and action was taken appropriately.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to live their lives in the way in which they wished, the service took a proactive approach to managed risk and independence to ensure people could have complete choice and control over their lives.
People told us that staff were kind, caring and considerate. There was a caring and open approach throughout the service, people and relatives felt that they worked in partnership with the agency and had full involvement in the care they received.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
• People were supported in their own homes and staff supported people to live the life they chose. Staff assisted people to go about their daily lives such as go to the gym, attend work and maintain social relationships.
Right care:
• Care was highly personalised and was tailored to the individual’s specific needs. Staff knew people well and would adapt the care they provided to meet how the person was feeling and responded.
Right culture:
• There was an open and empowering leadership culture, this allowed staff to adopt a caring and proactive approach when delivering care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 09/07/2020 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.