We carried out a review of the data available to us about The Marlowes on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Marlowes, you can give feedback on this service.
About the service
The Marlowes is a supported living service providing personal care to people living with a learning disability and/or autism in their own flats. At the time of our inspection there were two people using the service who received the regulated activity of personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The manager and the provider promoted care and support for people which focused on people’s strengths and promoted their independence. People were encouraged to take positive risks and take part in activities and pursue their interests.
Right Care
Staff showed kindness and compassion when supporting people. People trusted and approached staff with confidence and joy. Staff supported people they way they wanted and helped them stay safe and enjoy their life.
Staff received training and support to understand each person’s needs and their support had a positive impact on people’s lives. People were actively involved in their care and the manager was working to develop new care plans for each person. Key workers were allocated to each person to ensure people had regular input and were involved in evaluating their progress, goals and achievements.
Right Culture
The manager and the provider promoted a positive, inclusive culture amongst the staff team. Staff morale was good following the changes in management structure and service model operated by the provider. Staff felt listened and enabled to support people in a personalised and safe way.
The manager and the provider used a range of audits and governance systems to quality assure the service provided. The audits were effective to identify where improvements were needed. An action plan was in place to detail what actions were taken and if these were effective to drive improvements.
Staff received training and understood best practice when supporting people with a learning disability and/or autism. People and their representatives were involved in their care and their views and choices were resected. Staff felt valued and involved in developing the service to improve people’s outcomes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 03 July 2020and this is the first inspection.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.