Updated 2 October 2024
RBK Solution Ltd is a domiciliary care agency providing personal care to people living in their own homes. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care. At the time of our inspection two people were receiving care at home from the provider. We conducted our on-site assessment of this service on 9 October 2024 and off-site assessment activity continued until 22 October 2024. The registered manager and staff understood their responsibilities to protect people from abuse and avoidable harm. The provider had an up-to-date safeguarding policy and staff received safeguarding training. People were supported with risk assessments, and care plans provided staff with guidance on delivering care. Support was provided in a safe and person-centred way. People’s needs were assessed, and they were supported to have regular reviews of their care and support. Staff supported people’s access to healthcare professionals and services. Support was provided in line with people’s preferences and their consent was obtained before care was provided. The service had a registered manager in post . People, relatives and staff felt supported by the registered manager and comfortable sharing their views. The provider worked collaboratively with health and social care professionals and other organisations to meet people’s needs.