Harley Street Physicians

Updated 26 January 2023

Harley Street Physicians is located at 19 Harley St, Third Floor London, W1G 9QP. It is primarily a private cardiac diagnosis and treatment clinic for adults only.Harley Street Physicians provide one-off assessments as well as ongoing treatment and care for patients with a variety of cardiac needs and conditions.

The clinic has a variety of diagnostic and testing equipment and so are able to undertake clinical investigations within the clinic. The service is open Monday to Friday between 8am and 6pm

How we inspected this service

• During the site visit, we spoke with the registered manager who is also the leader doctor.
• We looked at records related to patient assessments and the provision of care and treatment.
• Reviewed personnel files, service policies and procedures and other records concerned with running the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 26 January 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Harley Street Physicians is located at 19 Harley St, Third Floor London,W1G 9QP.It is primarily a private cardiac diagnosis and treatment clinic for adults. Harley Street Physicians provide one-off assessments as well as ongoing treatment and care for patients with a variety of cardiac needs and conditions. The clinic is registered to provide care adults.

The clinic has a variety of diagnostic and testing equipment and so are able to undertake clinical investigations within the clinic. The service is open Monday to Friday between 8am and 6pm

This service is registered with CQC under the Health and Social Care Act 2008 to provide treatment of disease and disorder or injury , diagnostic and screening procedures and family planning.

Dr Maltz is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• There was an effective system in place for reporting and recording significant events.
• Risks to patients were always assessed and well managed, including those relating to medicines, safeguarding and recruitment checks.
• The clinic had policies and procedures to govern activity.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care. There was a clear leadership structure and staff felt supported by management. The service proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services