Aesthetic Medispa Clinics Limited

Updated 15 July 2022

The service is provided by Aesthetic MediSpa Clinics Limited. Aesthetic MediSpa Clinic is a private medical centre in Buckhurst Hill in a multipurpose building housing several different organisations. There is level access into the building and either lift or stair access to the basement floor where the clinic in situated.

The service is provided to patients who are 18-years old and over only. At the time of the inspection the service had approximately 60 patients a year requesting regulated activities.

The regulated aspects of this service are provided by a GMC registered clinician. Support is provided by a clinic director and an administrator.

Services regulated by CQC includes Botox injections for Hyperhidrosis (excessive sweating); removal of minor skin lesions using cautery (an agent used to burn, sear or destroy tissue) and Polydioxanone (PDO) thread lifts.

The service provides the regulated activities of: Treatment of disease, disorder or injury; surgical procedures; diagnostic and screening procedures.

The service operates at the following times:

Tuesday 10am-3pm

Wednesday 2pm-8pm

The website is www.info@aesthetic-medispa.co.uk

How we inspected this service

Our inspection team was led by a CQC Lead Inspector and included a CQC Inspection Manager.

Before visiting, we reviewed a range of information we hold about the service.

During our visit we:

• Looked at the systems in place for the running of the service.
• Explored how clinical decisions were made.
• Viewed a sample of key policies and protocols which related to regulated activities.
• Spoke to staff involved in the regulated activities.
• Checked the environment and infection control measures.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 15 July 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Aesthetic MediSpa Clinics Limited as part of our inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Aesthetic MediSpa Clinics Limited provides a range of non-surgical cosmetic interventions, for example dermal fillers and Botox for the face, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The lead clinician is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• Risk to patients were assessed and well managed, including those relating to safeguarding.
• Information relating to patients was accurate and enabled staff to make appropriate treatment choices.
• There were monitoring processes in place to ensure safe and appropriate use of medicines.
• The service had systems to manage risk so that safety incidents were less likely to happen.
• The clinic had policies and procedures to govern activity.
• The way the service was led and managed promoted the delivery of high-quality, person-centred care.
• The service sought feedback from patients, which it acted on.
• There was a clear leadership structure in place and the culture of the service encouraged candour, openness and honesty.

There was one area where the provide could make improvements and should:

• Improve arrangements to manage the storage and disposal of sharps.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care