Archived: KIDS Bracknell

KIDS Bracknell is a community-based care provider for children and young people aged up to 25 years old. The service supports people living with learning disabilities or autistic spectrum disorder and those with a sensory impairment or physical disability.

KIDS is a bespoke care provider with five registered locations. They provide a range of services such as personal care, respite, short breaks, group sessions and befriending. The provider also runs services regulated by Ofsted. At the time of the inspection, four children and young people were receiving personal care or support from the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Children and young people were protected from abuse, neglect and discrimination. Staff knew the vulnerability of people who used the service, and ensured their risk of sustaining harm was reduced. The service protected people and families from the risks of COVID-19 and supported them well during the pandemic and lockdowns.

Staff had the necessary knowledge, skills and competencies to provide effective care. People’s likes, dislikes and preferences for care were recorded in their care plans. Community-based social and healthcare staff were involved in people’s care when required. Consent was obtained and recorded in the right way.

Relatives told us the help and support received for their children was invaluable. This meant they could enjoy life in their own home safely and with the right support. They told us staff exceeded their expected responsibilities and helped their children to live as independently as possible. The staff, registered manager and provider shared a vision to foster the rights of children living with a learning disability or autism. The service promoted and celebrated equality, diversity and human rights.

Care plans were personalised. They contained the necessary information for staff to provide support in accordance with people’s needs. The service understood the importance of communication with the children who received support, and ensured that there were alternative methods in place. There was a suitable complaints system in operation.

Families and staff said the service was well-led. There was an open, positive culture at the service. Staff worked towards clear organisational aims and objectives. There were positive comments about the registered manager from everyone we spoke with or contacted. Social care professionals confirmed the service worked closely with them to achieve good care outcomes for children and young people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. KIDS Bracknell were advocates for children and young people living with complex care needs. Care workers supported children, young people and their families to determine their own lifestyles. Staff provided very person-centred care in line with preferences set by people and their families. The provider had clear aims and objectives to ensure people with disabilities were protected, engaged in care and could live the best possible life. The clear focus of the support was on ensuring people and families enjoyed a good quality support. The staff, registered manager and provider shared the service's culture of ensuring people were at the centre of the care. The staff and provider listened to people and their families, and acted on ideas and suggestions.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 15 July 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.