We carried out a review of the data available to us about Victoria Pook Care Provider on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Victoria Pook Care Provider, you can give feedback on this service.
Victoria Pook Care Provider is a domiciliary care agency which provides support and personal care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 16 people were receiving a regulated activity from Victoria Pook Care Provider.
People’s experience of using this service and what we found
People and their relatives told us they were very happy with the care provided and the registered manager/provider and staff were caring and compassionate.
People were supported to be safe. There were systems and processes in place to ensure people were protected from the risks of avoidable harm. The registered manager/provider had a policy and procedure for safeguarding adults and staff understood their responsibilities.
Staff had completed training in the safe administration of medicines. People were happy with how they were supported around their medicines.
People and their relatives told us staff visited as planned and they were punctual. The registered manager/provider had processes for monitoring visits and ensured they contacted people when they were held up or running late for visits.
Staff received an induction into their role and had received appropriate training that equipped them to support people. They had their competency assessed to help ensure they continued to be sufficiently skilled and knowledgeable. Appropriate recruitment procedures were in place to help ensure only suitable staff were employed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care records were written in a sensitive and person-centred way. People told us they felt involved in decisions about their care and staff were caring and kind. Staff were skilled in delivering people's care, listened to their wishes and had formed positive relationships, which improved people’s quality of life.
The registered manager/provider demonstrated a high level of commitment and passion to delivering a good service to people. There were systems and processes in place which ensured the safe running of the service and future development.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 July 2020 and this is the first inspection.
Why we inspected
We carried out a comprehensive inspection, so we were able provide a rating for the service.