We carried out a review of the data available to us about King Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about King Homecare, you can give feedback on this service.
King Homecare is a care at home service providing personal care to people in Windsor, Berkshire. The service provides support to older adults, people living with dementia or mental health conditions, and those with sensory impairments or physical disabilities. At the time of our inspection there were 6 people using the service. The service employs 3 staff, which includes the registered manager. The service provides additional non-regulated support to people such as cleaning, shopping and companionship.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from abuse, neglect and omissions of care. People's likes, dislikes, preferences and choices were recorded. Risk assessments were in place but would benefit from a risk rating to understand whether the risks were effectively mitigated. Medicines management was safe. People were protected from infections. Enough staff were deployed, and personnel files contained all the necessary information required by law.
Care was person-centred. People received sufficient food and drinks, and this was covered in their support plan. The service worked well with community healthcare professionals. Care was compliant with the Mental Capacity Act 2005 requirements. Staff receive appropriate training and support, including supervisions.
There was a lot of positive feedback about the service, from people, relatives, staff and community professionals. People and relatives were involved in the care planning and review. People's independence was encouraged and promoted.
The support plans were individualised and stated what needs the person had and how they were met. Daily notes were good but could include more information about emotional and psychological welfare. There was a satisfactory method for managing complaints, however there were no complaints. The registered manager dealt with concerns when they were alerted to them. The service and staff actively helped prevent social isolation.
There was a good management oversight of the service. There were clear aims and objectives for the service. There were no notifiable safety incidents, but the registered manager needed to refresh their knowledge about the duty of candour requirement and how it applied to the service, including access to a suitable guidance document for support. Work on a continuous improvement plan was ongoing. There were a series of audits and checks in place to determine the safety and quality of the care. There was good effort to engage and encourage feedback from people and relatives. Regular staff meetings were held. There were good links with the local community and social care professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 July 2020 and this is the first inspection.
Why we inspected
This is the first inspection since the new provider commenced operating the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.