We carried out a review of the data available to us about Atwell Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Atwell Care Limited, you can give feedback on this service.
Atwell Care Limited is a small domiciliary care agency providing personal care to 17 people at the time of the inspection in their own homes and/or flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported to have their medicines as prescribed. Systems were in place to help people to manage their medicines. Risks to people’s safety were assessed and risk assessments put in place where needed. People and their relatives told us they felt safe with staff from the service and there was enough staff to meet their needs.
There had been staffing challenges, but the provider had put in place measures to mitigate risks. Any gaps in staffing rotas were covered by office staff who had received required training and competency checks that enabled them to deliver care. Staff were recruited safely, and the registered manager was trying different recruitment initiatives to attract new staff.
New Staff received an induction and ongoing training when needed. Training covered a variety of areas to make sure staff were effective in their roles. Staff had supervision regularly and told us they were supported.
People told us there was a continuity of care with staff they knew well. They told us staff were reliable and caring.
People had a care plan recording all their needs, wishes and preferences. There was a range of information recorded which staff had access to. Staff recorded daily notes following all visits, outlining what care and support had been provided. We observed recording entries were respectful and legible.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems for quality monitoring were in place. Checks were being regularly completed to make sure procedures were being followed. Where any actions were identified the registered manager monitored them until completed. Regular spot check were carried out to monitor the delivery of care. The registered manager was hands on delivering care and support which enabled them to talk to people regularly for their views and feedback.
Staff had been trained in infection prevention and control and had safe systems of work in place. Personal protective equipment was made available for staff and systems were in place for staff to regularly test for COVID-19.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 29 July 2020 and this is the first inspection. The last rating for the service under the previous provider was good, published on 31 July 2019.
Why we inspected
This was a planned inspection based on our inspection schedule.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.