West Malling Group Practice

Updated 31 October 2017

West Malling Group Practice provides primary care services for West Malling, Kent and the surrounding area from three sites in West Malling, Kings Hill and Leybourne. The practice has a patient population of approximately 19,440.

The practice is similar across the board to the national averages for each population group. For example, 47% of patients aged under 18 years compared to the CCG average of 40% and the national average of 38%. Scores were similar for patients aged 65, 75 and 85 years and over. The practice is in one of the least deprived areas of Kent.

The practice holds a General Medical Service contract and is led by six GP partners (five male and one female), who are supported by five salaried GPs (one male and four female), a business manager, a practice manager, an advanced nurse practitioner, five nurses (female), three healthcare assistants (female), a pharmacist, reception and administrative staff. There is a business manager and a practice manager.

West Malling Group Practice is a training practice and has two F2 doctors who are training to become GPs.

Patient areas on all sites are accessible to patients with mobility issues, as well as parents with children and babies.

The practice is open between 8.15am and 6.30pm Monday to Friday at all sites. Appointments at all sites are from 8.30am to 10.30am, 11.30am to 1pm and 4pm to 6pm daily. Extended surgery hours are offered at all sites with GPs from 6.30pm to 8pm and with nurses from 7.30am to 8.30am on Mondays. GP appointments are also available every Saturday from 9.00am to 12pm at Leybourne. There is also a duty doctor available daily for urgent advice. There are arrangements with other providers (Integrated Care 24) to deliver services to patients outside of the practice’s working hours.

The practice is in the process of making changes to their registration in accordance with the CQC (Registration) Regulations 2009, in order to apply for a new registered manager.

Services are provided from:

• West Malling, Milverton, 116 High Street, West Malling ME19 6NE.

• Kings Hill, 37 Queen Street, Kings Hill, ME19 4JF.

• Leybourne, Avicenna Medical Centre, Oxley Shaw Lane, Leybourne, ME19 5PY.

Updated 31 October 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at West Malling Group Practice on 30 November 2016. The overall rating for the practice was good. The practice was rated as requires improvement for providing responsive services and rated as good for providing safe, effective, caring and well-led services. The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for West Malling Group Practice on our website at www.cqc.org.uk.

This inspection was an announced focused desk based inspection conducted on 27 September 2017 to confirm that the practice had carried out their plan to address the issues identified in our previous inspection on 30 November 2016. This report covers our findings in relation to those improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

• The practice had taken appropriate action to address areas where they should make improvements. They had continued with their action plan in order to help ensure national patient survey results improve.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 7 March 2017

At our previous comprehensive inspection on 23 February 2016 the practice had been rated as requires improvement for the care of people with long-term conditions. The provider had been rated as requires improvement for providing safe and well-led services and good for providing effective, caring and responsive services. The resulting overall rating applied to everyone using the practice, including this patient population group.

At our focussed follow-up inspection on 30 November 2016, the practice provided records and information to demonstrate that the legal requirements had been met. The provider is rated as good for providing safe services and requires improvement for providing responsive services.The resulting overall rating applies to everyone using the practice, including this patient population group.

Updated 7 March 2017

At our previous comprehensive inspection on 23 February 2016 the practice had been rated as requires improvement for the care of families, children and young people. The provider had been rated as requires improvement for providing safe and well-led services and good for providing effective, caring and responsive services. The resulting overall rating applied to everyone using the practice, including this patient population group.

At our focussed follow-up inspection on 30 November 2016, the practice provided records and information to demonstrate that the legal requirements had been met. The provider is rated as good for providing safe services and requires improvement for providing responsive services. The resulting overall rating applies to everyone using the practice, including this patient population group.

Updated 7 March 2017

At our previous comprehensive inspection on 23 February 2016 the practice had been rated as requires improvement for the care of older people. The provider had been rated as requires improvement for providing safe and well-led services and good for providing effective, caring and responsive services. The resulting overall rating applied to everyone using the practice, including this patient population group.

At our focussed follow-up inspection on 30 November 2016, the practice provided records and information to demonstrate that the legal requirements had been met. The provider is rated as good for providing safe services and requires improvement for providing responsive services. The resulting overall rating applies to everyone using the practice, including this patient population group.

Updated 7 March 2017

At our previous comprehensive inspection on 23 February 2016 the practice had been rated as requires improvement for the care of working age people (including those recently retired and students). The provider had been rated as requires improvement for providing safe and well-led services and good for providing effective, caring and responsive services. The resulting overall rating applied to everyone using the practice, including this patient population group.

At our focussed follow-up inspection on 30 November 2016, the practice provided records and information to demonstrate that the legal requirements had been met. The provider is rated as good for providing safe services and requires improvement for providing responsive services. The resulting overall rating applies to everyone using the practice, including this patient population group

Updated 7 March 2017

At our previous comprehensive inspection on 23 February 2016 the practice had been rated as requires improvement for the care of people experiencing poor mental health (including people with dementia). The provider had been rated as requires improvement for providing safe and well-led services and good for providing effective, caring and responsive services. The resulting overall rating applied to everyone using the practice, including this patient population group.

At our focussed follow-up inspection on 30 November 2016, the practice provided records and information to demonstrate that the legal requirements had been met. The provider is rated as good for providing safe services and requires improvement for providing responsive services. The resulting overall rating applies to everyone using the practice, including this patient population group.

Updated 7 March 2017

At our previous comprehensive inspection on 23 February 2016 the practice had been rated as requires improvement for the care of people whose circumstances may make them vulnerable. The provider had been rated as requires improvement for providing safe and well-led services and good for providing effective, caring and responsive services. The resulting overall rating applied to everyone using the practice, including this patient population group.

At our focussed follow-up inspection on 30 November 2016, the practice provided records and information to demonstrate that the legal requirements had been met. The provider is rated as good for providing safe services and requires improvement for providing responsive services. The resulting overall rating applies to everyone using the practice, including this patient population group.