• Care Home
  • Care home

Dalling House

Overall: Requires improvement read more about inspection ratings

Croft Road, Crowborough, East Sussex, TN6 1HA (01892) 662917

Provided and run by:
Aleksha Care Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Our current view of the service

Requires improvement

Updated 16 July 2024

Date of assessment: 6 Aug to 14 Aug 2024. The assessment was undertaken following information of concern which we received in relation to infection prevention and control, and the governance at the home. During this assessment, we identified 2 breaches of regulation. One in relation to the premises and equipment, and another in relation to good governance. The provider had not ensured that the premises was clean, well maintained and equipment was in good working order. For example, most people we spoke with expressed concern about the lift regularly being out of order. During our observations, we found that some equipment was worn and difficult to keep clean, and a number of surfaces were sticky to touch. A member of staff also fell on a slippery floor during our visit, this was not the first time this had happened. Quality assurance processes were lacking both detail and consistency, and potential opportunities to drive improvement had been missed. For example, some people’s care plans had not been reviewed and lacked certain detail. Whilst we did not see any direct negative impact to people, there was a risk of care not being delivered in line with their needs and wishes. We have asked the provider for an action plan in response to the concerns found at this assessment. Staff treated people with kindness and respect. They demonstrated a good knowledge of safeguarding and knew what to do should an accident or incident occur. People were supported to access external agencies should these be required.

People's experience of the service

Updated 16 July 2024

People told us that staff treated them well and they felt safe in their care. People did raise that their concerns were not always fully addressed in a timely manner and almost everyone we spoke with shared frustrations regarding the lift being regularly out of order. Feedback from people and relatives about staffing levels was mixed, some felt more staff were needed to ensure full delivery of care, for example, having a bath. Others spoke positively about the number of staff and told us they were checked on regularly. People and their relatives were not always fully involved in regular reviews of care. However, staff knew people well and people spoke positively about their relationships with staff.