Our current view of the service
Updated
12 August 2024
We carried out this announced on-site assessment on 11 December 2024.
We found the practice had met regulations.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice had systems to manage risks.
Mint Dental Hygiene Ltd is in Leyland and provides private dental care and treatment for adults and children.
The practice was wheelchair accessible via a portable ramp, had ground floor surgeries and car parking spaces were available near the practice.
The practice had 2 treatment rooms. During the assessment we spoke with 1 dental nurse, 2 dental hygienists and the practice manager.
People's experience of the service
Updated
12 August 2024
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 48 patients.
Comments included, “Staff are all Lovely. Very caring, polite and professional”, “Excellent service lovely staff”, “Absolutely amazing service. Every time I attend the service is impeccable”, “They take dental hygiene care to another level by focusing on the details. I've never had a hygienist take so much care of my teeth and they really do a thorough job” and, “All the staff, including the reception staff are friendly and helpful”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.