13 April 2016
During a routine inspection
Lovedean Homecare is a domiciliary care agency registered to provide personal care and support to people who live in their own home. At the time of our inspection, there were 27 people using the service.
The provider had safeguarding policies and procedures in place. All staff received safeguarding adults and children training to raise awareness of how to recognise signs of potential abuse and poor practice and what actions they would need to take. Staff were confident in their knowledge and understanding of abuse.
People were protected from the risk of harm because risks to people were assessed and the provider had put steps in place to minimise them.
People received flexible and responsive care because they were supported by sufficient numbers of staff.
People received their medicines at appropriate times and accurate records were maintained.
People and relatives felt listened to by staff and said their requests were acted upon in a timely manner.
People felt that staff treated them with dignity and respect.
People and relatives were involved in the development of care plans and were able to express how they preferred to received care.
Staff were supportive in helping people to maintain their independence as far as was practicable.
Processes for recruiting staff were safe and thorough to ensure staff were suitable for their role. People's needs were understood and met by the right amount of skilled and experienced staff.
Staff were supported by the provider. Supervision and appraisal sessions were regularly completed to reflect on good practice and areas of improvement.
The provider had robust quality assurance and data management systems in place to ensure quality of service provision.