We carried out a review of the data available to us about Hallmark Hutton View Luxury Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hallmark Hutton View Luxury Care Home, you can give feedback on this service.
Hutton View Care Home is a residential care home providing accommodation and personal care to up to 77 people. The service provides support to older people some of whom are living with dementia. At the time of our inspection there were 19 people using the service.
People’s experience of using this service and what we found
The provider had developed a positive and inclusive culture where people were placed at the heart of the service. The provider had a clear vision for creating high quality, personalised care for people living with dementia; promoting the importance of people’s relationships with others and encouraging strong partnership working to enable people to achieve good outcomes. People were involved in their local community and engaged in pastimes which were meaningful to them. Staff spoke proudly about their roles and the care they delivered and felt supported and valued by the provider.
The registered manager had robust processes in place to monitor the safety and quality of the service and there was an effective management structure in place with clearly defined lead roles. The provider had embedded a culture of continuous learning and improvement. People, relatives and staff were encouraged to give feedback and help to shape the running of the service.
People were supported by staff who knew them well and understood their needs. Staff were kind and caring and spoke to people respectfully. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests and the policies and systems in the service supported this practice.
Risks to people’s safety were assessed and reviewed and processes were in place to protect people from the risk of abuse. Medicines were administered safely by staff who were trained and competent to administer them. The provider had implemented safe infection prevention and control processes and staff had access to appropriate personal protective equipment (PPE) and up to date guidance.
Staff had received a comprehensive induction and in-depth training, including completing the provider’s specialised dementia care training. People’s care plans were personalised and contained clear guidance for staff about how they wanted to be supported and what was important to them.
The provider promoted people’s health and well-being and supported people to access appropriate healthcare services. The provider worked collaboratively alongside other healthcare professionals to ensure people’s needs were met. Relatives told us they were kept up to date and felt involved in people’s care. People and relatives told us they felt comfortable raising any concerns with the provider and spoke positively about the management and leadership of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 October 2020 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not been rated.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.