About the service Fairlight is a residential care home providing personal care to up to 29 people aged 65 and over. There were 26 people living at the home at the time of the inspection.
People’s experience of using this service and what we found
People spoke positively about their experience of living at the home. They were protected from the risk of abuse by staff who knew the action to take if they suspected someone had been abused. People had risk management plans in place which staff followed to keep them safe. There were enough staff working on each shift to provide the support people needed. The provider followed safe recruitment practices.
People’s medicines were safely managed. Staff were support in their roles through an induction, training and regular supervision. People’s needs were assessed before they moved into the home. These assessments were used to form the basis of people’s care plans. People were also supported to maintain a balanced diet and to access a range of healthcare services, when needed. Staff followed safe infection control practices while working.
Staff sought consent from people before supporting them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider worked with other agencies to ensure people received good quality care.
Staff acted with care and consideration. They treated people with dignity and respected their privacy. People were involved in the planning of their care and in making decisions about the support they received. The provider had a complaints procedure in place and people were confident any issues they raised would be addressed.
People, relatives and staff spoke positively about the management team and the running of the home. The registered manager and staff understood the responsibilities of their roles. The provider had systems in place for seeking and acting on any feedback. The management team carried out a range of checks and audits to help drive continuous improvement within the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.
Rating at last inspection
This service was registered with us on 14 September 2020 and this is the first inspection at which a rating has been awarded.
Why we inspected
This was a planned inspection in order to provide an initial rating. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.