We carried out a review of the data available to us about Chamomile Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Chamomile Care Ltd, you can give feedback on this service.
Chamomile Care Ltd is a domiciliary care agency providing support and personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection nine people were receiving personal care.
People’s experience of using this service and what we found
People received compassionate care and felt respected and valued as individuals. Staff exceeded expectations to ensure people's needs were met and they were comfortable and safe.
People said that they were treated with dignity and respect by friendly caring staff who they described as ‘brilliant’. People said they were involved in the planning of their care, that assessments carried out prior to receiving care were thorough. People were supported with end of life care by care staff in conjunction with health professionals.
People told us they felt safe when care staff supported them. There were sufficient staff to meet people’s needs. People always received their care calls and were contacted if staff were going to be late. Staff had been recruited safely and received training in safeguarding and other areas of risk. Staff ensured they kept people safe from the risk of infection by wearing appropriate PPE and following infection control practices.
Peoples care needs, risks associated with their care and environmental risks had been assessed and mitigated. Where people needed support with their medicines it was done so safely by suitably trained and competent staff.
Where needed care staff supported people to maintain a balanced diet and supported people to access health care when required, including contacting people’s GP and district nurses.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us the management team were approachable and listened to them. People told us they would recommend the service to others. The management team communicated well with staff to ensure people's needs were met, including at the end of their life.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 26 August 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time since they were registered with the CQC to provide personal care.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.