We carried out a review of the data available to us about SureCare Bolton on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about SureCare Bolton, you can give feedback on this service.
SureCare Bolton is a domiciliary care agency which provides care and support to people living in their own homes in the community. SureCare Bolton offers a variety of services, including assistance with personal care, support with medicines and domestic tasks. At the time of our inspection there were 116 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had systems in place to help ensure people were safeguarded from the risk of harm. Staff completed safeguarding training. General and individual risks were assessed and managed well. Medicines were managed effectively, and the provider ensured all infection control measures were followed by staff.
People’s needs were assessed and met with appropriate care and support. The service worked with other agencies and professionals to help ensure a good joined up service.
Staff were recruited safely, and staffing levels were sufficient to meet the needs of the people using the service. There was a thorough induction programme and staff training was on-going.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated well and told us their dignity and privacy was respected. People, and their relatives where appropriate, were supported to be involved with their care reviews. People’s care and support was planned in a person-centred way, according to their wishes.
Complaints were addressed with appropriate actions and the provider had received a number of compliments and thank you cards. People told us communication was good and the management team were open and honest. Audits and checks of documents and systems helped ensure continuous learning and improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 18 September 2020 and this is the first inspection.
Why we inspected
This was a planned inspection to look at all five domains and to rate the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.