We carried out a review of the data available to us about Alcedo Care Lancaster and Wyre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alcedo Care Lancaster and Wyre, you can give feedback on this service.
Alcedo Care Lancaster and Wyre provides personal care and treatment for disease, disorder and injury to people in their own homes. The service provides support to people in Lancaster, Wyre and South Lakeland areas. The service supported 76 people at the time of our inspection.
Not everyone who used the service received personal care or treatment for disease, disorder or injury. CQC only inspects where people receive a regulated activity. Personal care is help with tasks related to personal hygiene and eating. Treatment of disease, disorder or injury is treatment provided by, or under the supervision of, a health care professional related to disease, disorder or injury. Where people receive a regulated activity we also consider any wider social care provided.
People’s experience of using this service and what we found
People were safe and protected from abuse and avoidable harm. The registered managers identified risks to people’s safety and gave staff guidance on how to keep people safe. Staff followed robust infection prevention and control procedures to protect people from COVID-19 and other infections. The provider used safe procedures when new staff were recruited. There were enough staff to provide people’s care and support. Staff were trained to support people with their medicines. The provider had systems to learn from incidents to further improve the safety of the service.
The registered managers assessed people’s needs and people received the support they required. Staff were trained and skilled to provide people’s care. They supported people as they needed with preparing their meals and drinks. Staff identified if people required medical assistance and supported them to access appropriate healthcare services. People made decisions about their care and their rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring towards people. Staff and the registered managers asked people for their views about their care and respected the decisions they made. Staff protected people’s privacy and dignity and promoted their independence.
People received person-centred care that met their needs and took account of their wishes. The provider had an effective procedure for receiving and managing complaints about the service. People received the support they needed at the end of their lives.
People knew the registered managers and said the service was well managed. The registered managers had developed a positive culture and staff provided people with person-centred care which met their needs. The provider and registered managers understood their responsibilities under the duty of candour. They had been open and honest with people when incidents occurred. People were asked for their views and said they would recommend the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection. This service was registered with us on 10 September 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.