KASE Care

Updated 26 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by two inspectors.

Service and service type

This service is a domiciliary care agency. It provides personal and nursing care to people living in their own homes.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave a short period notice of the inspection to enable us to collate as much information as possible virtually to minimise the time spent by the inspection team visiting the provider’s office.

Inspection activity started on 26 April 2022 and ended on 11 May 2022. We visited the office location on 6 May 2022.

What we did before the inspection

We reviewed information we had received about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with two people and two relatives about their experience of the care provided. We also spoke with 11 members of staff including the registered manager, training manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included four people’s care records and seven staff files in relation to recruitment, training and supervision. We also looked at a variety of records relating to the management of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We reviewed feedback received from four health professionals whom the service regularly engages with.

Updated 26 May 2022

About the service

KASE Care is registered to provide nursing and personal care to people living in their own homes. This included people with complex health conditions such as acquired brain injury, spinal cord injury and neurological conditions. At the time of our inspection, 11 people were being supported by the service.

People’s experience of using this service and what we found

People’s individual needs were assessed and care plans and risk assessments in place to help staff support people safely and in accordance with their preferences. Staff had received safeguarding training and knew how to act on any concerns.

There were enough staff available to meet people's needs. Systems were in place for the safe management of medicines. People were supported to take their medicines as prescribed. Staff received appropriate training and on-going competency checks to ensure they administered medicines safely.

Some staff files did not contain full pre-employment checks. The registered manger took immediate action to rectify this. We have made a recommendation about the provider’s recruitment processes.

People were supported to maintain good health and access health care professionals. Where appropriate, staff worked closely with health care professionals and recommendations were followed by staff. People were supported with their nutritional and hydrational needs.

People were complimentary about the kind, caring attitude of staff and were satisfied with the care and support they received. Staff treated people with dignity and respect and people's independence was promoted. The registered manager and provider were committed to supporting and empowering people to lead fulfilling lives.

People, relatives and staff were asked for their views to help drive improvements. Staff felt supported by the registered manager and received on-going training, spot checks and supervision. The service worked in partnership with other health and social care professionals to ensure people’s care and support needs were met.

Care plans detailed how people liked to be supported. People were consulted over their care and support needs and were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager was committed to providing high quality care. Staff felt valued and well supported by management. Systems were in place to monitor the quality and safety of the service and to drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22 September 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the length of time the service was registered and when they commenced providing a regulated activity.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.