Archived: Meridian Health and Social Care - Leicester

Meridian Health and Social Care – Leicester is a domiciliary care service providing personal care to people in their own homes. At the time of our inspection there were 61 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us that care calls were not always on time, and staffing was not always consistent. The systems in place to monitor care calls were not always effective and did not always display accurate information. New management were in place within the service and people told us that things were improving.

People were safely supported within the service. Systems and processes were in place to support people’s safety. Recruitment procedures ensured that people were only supported by staff who were suitable to do so.

People received the support they required with their medicines. Staff worked consistently within the providers policy and procedure for infection prevention and control.

People had their needs assessed and reviewed as required. People’s health care needs were documented, and staff knew when to liaise with health care professionals as required. Staff had the experience, knowledge and training to meet people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback we received told us that people were supported with respect and dignity, they had their independence promoted, and were able to develop good relationships with staff members.

Complaints procedures were in place and staff told people how to use them. The providers systems and processes monitored the quality of the service being provided. People’s views and were sought through surveys, which were analysed and used to identify where improvements were needed.

The management team ensured that checks and audits were in place and used effectively to drive improvements. Staff were supported through ongoing monitoring and good communication. Information was shared with staff to support in the delivery of good quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 12 October 2020 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about staffing levels, and missed and late care calls. A decision was made for us to inspect and examine those risks.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.