The Cube Disability Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People had access to holidays that would meet their needs. People did not get the opportunity to discuss what they wanted to achieve on holiday as the activities were pre-determined. People and their families did not receive detailed information about the accommodation, staffing or arrangements for the holidays. Staff did not have the opportunity to get to know all the people before going on the holidays, they relied on written records to know how to provide care, however, these records were not consistent as they did not reflect all of people’s needs. Staff did not have a comprehensive handover from people’s existing care staff. The provider had a complaints policy which was due for review. The management team responded to complaints in line with their policy.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were involved in the planning of their care however, they did not always receive care from staff that had been allocated. One person did not know the staff that provided their personal care which they said they were not happy with.

Staff did not always know people well enough to know how to provide person centred care, however, staff did have information about people’s needs and provided these as planned.

People did not always have care from staff that knew them well; staff did not have a comprehensive handover from people’s existing care staff.

Staff had written information about people’s needs, but not all staff knew people well enough to know how to provide people’s care overnight to ensure continuity of their care.

There was no feedback from partners as people funded the holidays themselves.

The provider did not have systems to ensure there was a seamless continuity of care as they did not co-ordinate with people’s existing care staff. The provider did liaise with family to gain their assessments.

People had the opportunity to express their interest in going on holiday. People were shown pictures of people enjoying the activities during previous holidays to help them make an informed choice. People and their families did not receive detailed information about the accommodation, staffing or arrangements for the holidays. People did not get the opportunity to meet with the care staff and other people going on the same holiday to gain understanding of what would be happening on holiday and who they would be spending time with.

Staff received written information about people’s needs before the holiday, however, these were not complete and were not consistent.

The provider did not have a comprehensive system to ensure people and their relatives received information in the format they needed to ensure they understood the plans for the holiday. There were no formal meetings before the holidays to enable people and families to ask questions, or to get to know the staff and other people going on the same holiday.

People did not get the opportunity to meet with the care staff and other people going on the same holiday to gain understanding of what would be happening on holiday and who they would be spending time with. Families knew they could approach the manager to make any complaints.

Staff did not have the opportunity to get to know all the people before going on the holidays, they relied on written records to know how to provide care, however, these records were not consistent as they did not reflect all of people’s needs.

The provider did not have a system for people to be involved in the planning of the holiday as the parameters of the holidays were fixed. People did not have the opportunity to meet with staff before going on holiday to discuss their preferences. The provider had a complaints policy which was due for review. The management team responded to complaints in line with their policy.

People were allocated holidays that provided facilities that enabled them to access activities and accommodation.

Staff received training to meet the needs of the people allocated to each holiday to ensure people had access to holidays. The manager told us people who required additional support could be accompanied by their own care staff to meet their needs.

There was no feedback from partners as people funded their own holidays.

The provider had systems to ensure people had access to holidays that provided the facilities they needed to have safe accommodation and activities.

People and their families had access to holidays that would meet people's needs. People did not get the opportunity to discuss what they wanted to achieve on holiday as the activities were pre-determined.

Staff were allocated to the holidays and the training was provided to meet people’s needs. There was no interaction between people and staff to ensure the allocation of staff matched people’s social and emotional needs, as not all staff knew people well.

The provider did not have sufficient systems in place to ensure people were listened to and staff were allocated to meet people’s emotional needs and people’s friendship groups.