26 March 2019
During a routine inspection
People’s experience of using this service: The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; by promotion of choice, control, independence and inclusion. For example, people's support focused on them having as many opportunities as possible to gain new skills and increase or maintain their independence.
People and staff told us they felt safe at the service. People received support to take their medicines safely. Risks to people's well-being were recorded and updated when their circumstances changed. Staffing was provided at safe and consistent levels that enabled people to go out and access the community when they chose to with support.
People's rights to make their own decisions were respected. People were supported to access healthcare services if needed. Staff had appropriate skills and knowledge to deliver care and support in a person-centred way. The service was keen to pursue any learning and development opportunities for staff and ensured training was well monitored.
The emphasis of support was towards enabling people. People were complimentary about their staff and the positive relationships they had with them. The service ensured people’s families and friends were involved and part of people's lives. Support plans were clearly written and ensured people received care and support as they preferred.
The values of the organisation of offering choice, inclusion and respect were embedded. This supported people to receive a positive service. Staff were aware of their roles and responsibilities. The service had several quality assurance systems in place and there was a focus on continuous development.
Rating at last inspection: Good (report published August 2016).
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.