231 Brook Lane

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out this assessment 17 September 2024 to 21 October 2024. We assessed this service to see if improvements had been made following our last inspection. At our last inspection in January 2023, we found 6 breaches of the regulations in relation to need for good governance, need for consent, notifications of other incidents, premises and equipment, safe care and treatment, and staffing. At this assessment we found improvements had been made and the provider was now meeting regulations. The provider had a new manager in post who relatives, staff and professionals were positive about. The rating has changed from requires improvement (published 16 May 2023) to good. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Improvements had been made following our previous rated inspection and the provider ensured the principles of Right support, right care and right culture were met.

People's experience of this service

We were unable to gain the views of people during this assessment, however, we did speak to some of their relatives. The relatives we spoke to, told us about the improvements the provider had made, following our inspection last year. They told us there had been changes to the staffing, including the management team, and communication, documentation and reporting of incidents had improved as a result. Some relatives told us, during times of anxiety their relatives were supported by a staff team who knew them well, they were also supported to attend medical appointments. They also told us, the home was clean, and their relatives were happy to return to the home following family outings, therefore relatives felt people were kept safe.