Carlton Avenue

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to maintain regular contact with their relatives and some people stayed with their relatives in the family’s home. There was mixed feedback in respect of whether people were supported to access the community and take part in activities they enjoyed. Care plans contained clear descriptions regarding how people liked to be supported and activities they enjoyed doing. However, there was sparce evidence to demonstrate that people were actually supported to make choices, enhance their independence and do the things they wanted.

This service scored 25 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Feedback from relatives showed that people were not always well involved in the local community and in going out. One relative told us their loved ones did not “get out further than the local park”, which was at the end of the road to the home. Another relative said, “[Family member] loves to go the cinema; they have not been in so long. The provider did a yearly holiday, which was great. No holidays for a good few years now.” Another relative told us, “[Family member] loves to go out; they don’t get to…”

Staff told us people were supported to maintain regular contact with their relatives and some people often went away with their relatives. Staff told us that, although the service didn’t currently have a driver, people were still supported to go out to the local park, the cinema and bowling. However, there was sparce evidence to demonstrate how people were supported to make choices and do the things they chose.

We saw staff interacted kindly with people and treated them with respect. However, we could not determine from our observations, how staff acknowledged and responded to people’s individual communication that could indicate they wished to exercise a choice.

The provider had processes in place that were intended to promote people’s independence and ensure they could make choices and have control over their lives. Care plans contained clear descriptions regarding how people liked to be supported and activities they enjoyed doing, such as outings to the cinema, West End shows and shopping. However, because these were not always reviewed regularly, we could not be assured that the information was accurate and up to date. It was also not clear how people were supported to make choices or whether their choices were facilitated to become a reality.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.