We carried out a review of the data available to us about Folson Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Folson Care Ltd, you can give feedback on this service.
Folson Care Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to younger and older adults with various needs including, physical disabilities, mental health conditions, and people living with dementia. At the time of this inspection one person was using the service. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from the risks of abuse and staff were trusted to keep them safe. Staff had received training in safeguarding people. Risks associated with people’s care had been identified and care plans provided staff with the information they needed to manage the identified risk. People received their medicines as prescribed. Staff received training in infection prevention and control and told us Personal Protective Equipment (PPE) was readily available to them. Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults
Staff had received an induction when they first started working at the service and training relevant to their roles had been provided. People's needs were assessed prior to starting with the service and care plans were developed according to people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had received training in equality and diversity and they were committed to ensuring people were treated well. People’s views and decisions about care were incorporated when their care packages were devised. People were treated with dignity and respect. People’s independency was encouraged where possible.
Care plans were detailed and person-centred. The care plans provided guidance for staff about how best to support people's needs and preferences. People’s communication needs were met. The service had not received any complaints.
Person-centred care was promoted. The registered manager and staff demonstrated a commitment to people, and they displayed person-centred values. Governance systems were in place to monitor the standard of care people received. Staff praised the registered manager and wider management team and they felt supported in their roles. The registered manager worked effectively in partnership with other health and social care organisations and networks to build connections and achieve better outcomes for people using the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 03/11/2020 and this is the first inspection.
Why we inspected
This was the service’s first inspection since it was registered with us on 03/11/2020.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.